At DigiWorx, we are committed to delivering high-quality advertising services that meet and exceed our clients’ expectations. Due to the nature of our services, which involve significant time, resources, and third-party platform costs, all payments made for services are non-refundable. Please carefully review the following policy to understand how our refund terms apply to various stages of service engagement.

1. Non-Refundable Services

All advertising services provided by DigiWorx, including but not limited to digital campaigns, search engine marketing, social media management, content creation, and influencer partnerships, are non-refundable. Once a campaign has been initiated, creative assets have been developed, or media placements have been booked, refunds are not possible due to the irreversible nature of these investments.

2. Initial Consultation and Project Scope

To ensure transparency and alignment, we offer an initial consultation to understand your objectives, preferences, and expectations. Following this consultation, we provide a detailed proposal outlining the services and costs involved. By approving this proposal and initiating payment, you confirm your acceptance of our non-refundable policy for all services agreed upon.

3. Project Delays and Adjustments

In the event of project delays caused by DigiWorx, we will work diligently to complete the project in a timely manner or adjust the campaign schedule as needed. While we strive to ensure prompt delivery, unforeseen circumstances may arise. However, such delays do not qualify for refunds. We encourage open communication throughout the project to keep you informed and aligned.

4. Client Cancellations

If you choose to cancel the project after it has commenced, please be aware that no refunds will be provided for work already completed, hours invested, or third-party platform costs. We recommend clients commit to the project timeline and plan accordingly before initiating the advertising services.

5. Commitment to Quality and Satisfaction

At DigiWorx, we prioritize client satisfaction by maintaining high standards in all our services. While refunds are not part of our policy, we are dedicated to addressing any concerns or making necessary adjustments to meet project goals. Our team is always available to discuss your feedback and optimize our approach within the scope of the original service agreement.

6. Exceptional Circumstances

In rare cases, such as technical failures on third-party platforms that significantly impact campaign performance, DigiWorx may assess the situation and offer alternative solutions, such as campaign adjustments or credit towards future services. However, such cases do not imply eligibility for a monetary refund and will be handled on a case-by-case basis.

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Final Notes

By engaging DigiWorx for your advertising needs, you acknowledge and agree to our non-refundable policy. This policy enables us to deliver services with the full commitment of resources necessary to achieve the best results. We encourage all clients to reach out with questions or clarifications regarding our services before initiating any payments, as we want to ensure complete transparency and understanding.

For any further questions or clarifications about this policy, please contact our support team.